As chocolates are a perishable good, unfortunately we can’t offer you a return, refund or exchange.
Products are subject to availability, weather and prevailing market conditions. In the event of non-availability of any goods you order, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute item and we will refund the amount you have been charged for that substitute. It is our policy to identify any substitute items to you at the time of delivery and give you the opportunity to accept or reject the item at that time.
Delivery will be made to the address specified by you when you register on the website or checkout as a guest (the shipping address).
We will always try to supply you with the full quantity that you have ordered. If you are not satisfied with the quantity you have received we will arrange with you for non-perishable goods to be returned to us (please note that the goods must not be used and must be in good condition). In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. You will not be charged for any incorrect goods or goods which you have not received. In any event, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.
We will endeavour that deliveries are made within the shortest possible time and through our designated couriers. The courier may ask that an appropriate person signs for the goods on delivery. Alternatively, if the courier is unable to complete the delivery, they will make contact with you directly to rearrange the delivery at your convenience.
Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon possible.
The price of the goods will be as quoted on the website at the time you confirm your order (usually by clicking the "checkout" button) subject only to any inadvertent technical error for which we will not be liable.
Each order you make may include a charge for delivery. If your order is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Any delivery charge added to your order will be dependant upon, amongst other things, the value of your order, the date and time of your delivery and your delivery address and charges may vary from week to week.
We are not registered to charge VAT & therefore the prices on the website do not include VAT.